11 Top Customer Service Careers
Getting a job in the customer service field will allow you to build your skills and develop your communication and can transfer you to almost any industry.
Through customer service, you can gain the skills you need for any other job, from communication skills to handling skills and solving problems you can know all of that through your job in the customer service field.
Whether you are new at the customer service field or you have been there for a while, being in the customer service will open up different career paths for you, there are plenty of high paying customer service jobs available, if you are interested in knowing those jobs keep on reading the article.
There are too many jobs opportunities if you are looking for a career in customer service, those opportunities are available in almost every industry, those positions can be call centers, brick-and-mortar, and online retailers, credit card companies and agencies, insurance companies, and financial institutions and others like:
Front desk manager
A front desk manager is the one responsible for leading all the front desk staff of a hotel or a resort.
The front desk staff includes the concierge, receptionists, and night auditors.
A front desk manager’s tasks include ensuring that the lobby is clean and tidy, handling all the customers’ questions and inquires and solving their problems, as well as answering phones and booking reservations.
Technical support representative
There is a different job description between a call center agent and a technical support representative.
Technical support representative works either remotely or through the call center, technical support representative usually on a behave of and internet or electronics companies.
A technical support representative’s task may include handling customer’s technical issues either through phone, email, or chat.
Call center representative
For a call center representative, or call center agent, his main task is contacting customers through inbound or outbound calls.
A call center representative is usually asked to follow a certain call script and determine the customer needs and answering their questions, and providing them with solutions. Call center representatives may also be responsible for suggesting and upselling products.
Bank teller
A bank teller is someone who is working for either a bank or credit union. A bank teller’s task main task is helping customers to manage thor finical transactions. A bank teller will handle all the customer financial processes whether it is deposited, withdrawals, transfers, money orders, or cashing checks.
Flight attendant
A flight attendant is one of the most respected careers, they are either employed by private or commercial airlines.
Flight attendant’s main task is greeting the passengers, helping them to find their seats, assisting with their carry on luggage, and giving them safety instructions.
Flight attendants are responsible for food serving during the flight as well as beverages, They also help test emergency equipment and clean the cabin between flight.
Service Advisor
A service advisor generally is someone who works for an auto dealership service center and acts as the medium between customers and service technicians. Service Advisor is responsible for scheduling maintenance and service appointments, check-in vehicles, and communicate vehicle issues and repair timelines to customers. They may also reserve rental cars, complete financial transactions, and handle administrative duties.
Receptionist
Receptionists work for different organizations, they usually in a front desk environment. The Receptionist’s main tasks are greeting customers, answering questions, and help the customers and directing them to the right employee that will help them. They may also be required to check visitors in and provide guest security badges.
Patient Coordinator
A Patient coordinator is someone who is typically working for hospitals or care facilities. Patient coordinators’ main tasks are meeting and greeting the patient and their families, they are also responsible for discussing the patient’s care plane and providing his family with the required information about the treatment, medication, and procedures. They are also responsible for evaluating and reporting on outcomes.
Account coordinator
An account coordinator is someone who usually works for a marketing agency. An account coordinator is a person who is responsible for offering administrative support to senior client services staff, such as account executives and account managers.
Account coordinators’ tasks also include preparing contracts and other documents, updating the database, scheduling meetings and
They’re responsible for tasks such as preparing and filing contracts and collecting account performance reports.
Social Media Customer Care Associate
A social media customer care associate is someone who is responsible for answering and handling all the customer quotations and problems through social media platforms: Facebook, Instagram, Twitter, etc.
His role involves monitoring an organization’s social media accounts, responding to inquiries, resolving issues, and escalating problems to a manager when necessary.
Help desk analyst
A help desk analyst is someone whose main task is helping customers, internal users, help desk analysts are an IT professional.
help desk analyst is responsible for resolving all the technical hardware and software issues. They may also help set up new equipment, ensure security compliance, and run software updates.
Most customer service positions and opportunities require at least a university degree and a familiarity with computes. Most of the companies are providing on the job training. there are opportunities for job growth and advancement that do not require additional education and training.
On the other hand, for management positions, a college degree or experience is required, and excellent communication skills and customer orientation are necessary.
Most of the mentioned jobs require some skills like a high level of Professionalism, active listening, showing empathy, Organizational, and Negotiation skills.
