8 Increadiablly Useful Customer Service Skills For Your Business Sucess
Providing a perfect service or product is not always easy, moreover, it doesn’t really matter how great your product or the service you are offering, if your customer service is poor, people will not buy your product or service and probably will choose whatever your competitor is offering.
On the other side, improving your customer service skill is not an “impossible” job, it will take time but eventually, you can transform your customer service from poor to flawless. All it takes is a serious commitment and a great team, support from professionals, and, of course, time.
Having great customer service is the key function for your business success, once you have it you will have the power to reveal all the secrets of success. Customers, in general, are just whelmed by customer service, 29% of the customer missed their expectations, 62% meet their expectations, and 5% exceeded their expectations, and here is a list of the top skills of customer service skills you should be looking for in your next hire.
1. Convincing Speaking Skills
Having the ability to persuade the person who is listening is the greatest skill in any salesperson, and it also can be a valuable customer service skill. Having a persuasive team of customer representatives can‘t only increase your sales, but it can also turn the clients into loyal customers, it is very effective. Make sure that your representatives are speaking confidently and positively and your business will be a success in less time than you think.
2. Incredible Communication Skills
You may think that it is an obvious customer service skill, but to your surprise customers may lose interest in your product or the service you offer because of the lack of communication they experience with customer service representatives.
Lack of communication skills may include, unclear voice, unclear language, mumbling, losing focus, they all can be a source of dissatisfaction to your customers. The ability to communicate clearly and easily with the customer is the key function for your business success, having clear communication skills is one of the most important skills in customer service.
3. Show Empathy Not Sympathy
Showing empathy is always at the top of the list of customer service skills. It is what every business owner should be looking for in their customer service agents.
When a customer service agent shows empathy to the client, they are calling, chatting, or emailing with, it shows their ability to understand their emotions and their point of view, and that somehow makes the customers feel they are being cared about by your company and that eventually will make them loyal customers to your brand.
4. Using Positive Language
Working as a customer service representative is a critical job because chances are people are contacting you because they have a question or because they are facing some kind of problem.
Having the ability to use positive langue with your customer is a very helpful and very important customer service skill, and you can do so simply by shifting the conversion to the solution and focusing on it, and by thanking the customer for their understanding and patience.
5. Time Management
Time is the most limited resource we have and if we don’t make full use of it we are not going to improve ourselves. Working as a customer service representative time is important for you and for the customers who are contacting you.
Making a quick response to the customer inquiry is so important and taking too long may affect your brand image and will make you lose customers, according to the latest reports 83% of the online customers will not pursue their online purchase if they didn’t get help within 5 minutes.
As a business owner, you can help your representative by letting them have plenty of time to complete their other tasks as well as having to streamline quick systems that will help them effectively to help your customers.
Speaking about the top customer service skills? having basic knowledge is definitely one of them.
Your customer service representative should have proper training and basic knowledge about your business, what products you have, and what other services that you offer.
If your customer service representative didn’t have the knowledge they will not answer the customers professionally and that might affect your brand image, make sure to update your representative with the latest projects, offers that your business has.
7. You don’t have to have an answer all the time.
It is okay to admit that you don’t have an answer at the moment. Many representatives think that they shouldn’t say they don’t know, but it is very okay to say so, especially when you aren’t sure of the answer that you will say.
You may ask why should you say you don’t have the answer? The answer is easy because customers search and try different thing before contacting any customer service representative, you might think it is embarrassing that customers know more about your brand than your customer service representative, that is why continuous training and updating your representative is an essential thing to do.
Working with the public is the absolute meaning of not repeating your day. People are not the same, even when they face the problems their reactions are defiantly different.
As a customer service main skill, being able to adapt to what you might face every day is very important.
Actually, this is only a small list of the most important customer service skill, and these skills may vary from one company or industry to another. However, having strong customer service representatives with high-quality skills is the way to your business success.
Start now by employing the high qualified agents, dig for your suitable skills, and start making a successful business now.