CALL CENTER SERVICES

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CALL CENTER SERVICES2020-12-22T14:56:55+00:00

Outsourcing Skill offers call center outsourcing solutions for small and huge companies. Outsourcing Skill provides all the services of customer care such as voice, email support, live chat, and toll-free response services, which have received recognition among the other call center agencies all over the world as one of the best because of the satisfactory quality of customer service.

Our head office is located in Egypt and has a delivery center in KSA. Our call centers in Egypt have the most reliable infrastructure and modern technologies. On top of that, End-to-end IP based networks are implemented, and they have all the up-to-date equipment that is necessary for delivering impeccable call center services.

why choose us

  • Adaptability

Our results are impressive, and we provide satisfactory solutions for you. We have a considerable experience as we have been working in business process outsourcing (BPO) solutions for 7 years, which improves the visibility of digital presence across the customer purchase lifecycle. Moreover, we employ the most advanced technology, and we employ a special methodology that depends on results; that’s why the delivery strategy model suits every type of business.

call center services, call centers solutions, call centers company, call center outsourcing
call center services, call centers solutions, call centers company, call center outsourcing
  • Staff

Our team is undeniably exceptional because we always pursue improvement, and we strongly believe that we are the best; in addition, our back up is always there, and we listen to our customers attentively. Our team does completely understand what you need; besides, the support of technology such as CRM software, Desktop management, classroom, and e-training programs, enables our team to do their best.

  • Quality

The stunning quality of our work makes our clients never deal with any other call center because they perceive us as the most distinctive among the other competitors; above all, we are on the top of our clients’ list of customers.

call center services, call centers solutions, call centers company, call center outsourcing
call center services, call centers solutions, call centers company, call center outsourcing
  • Execution

We adopt an effective strategy and product cycle; we lead a successful marketing campaign that reaches all the targeted customers. In consequence, we ensure that the campaign is organized efficiently and effectively, and the solutions that we reached and suggested are workable. In addition, we reach our targets thanks to utilizing the appropriate management tools and the most advanced technology.

  • Results

For us, results mean success. We achieve success in market penetration, tremendous sales, substantial conversion rates, and high revenues. Raising productivity and finishing any project on time without weighing extra on a budget are considered as an additional advantage.

call center services, call centers solutions, call centers company, call center outsourcing

What we offer

Inbound Call Center

Outbound Call Center

Telemarketing

Technical Support

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industry

Healthcare Call Centers

Retail Call Centers
Emergency & Disaster Call Centers
Insurance call centers
Medical call centers
Government
Travel & Tourism
Ecommerce

Call Center Services FAQs

Is In-house Customer service more efficient and profitable than Outsoruvce one?2020-09-14T12:01:53+00:00

It doesn;;t matter if it is inhouse customer service or inhouse one, the right one will reduce your cost and offer a delightful customer service experience.
A mix of both outsource and in-house customer service will be more than great.

How To Choose Between The Customer Service Outsourcing Companies?2020-09-14T12:00:53+00:00

Making a shortlist will help you make the right decision, after making that shortlist comes the most important part, which is Vendor Selection, there are some factors that you should put into consideration when choosing an outsourced customer service company and here are these factors:
· Longer the better.The longer that this vendor has been in the business the better.
· Choose a vendor that works with businesses in your size. Small business or big company choose wisely.
·Is your vendor has experience in your industry?
· How much is your vendor is flexible?
· Is the provider selling you cost-saving or delightful customer experience?
· Does the vendor offer transparent pricing?
· How simple is the transitioning process?
You will know that you have chosen a good vendor when he gives you a sense of trust and comfort.

Why should you hire an outsource customer service?2020-09-14T11:59:46+00:00

We can write paragraphs when it comes t the importance of hiring an outsource customer service, but we will give you some of the irresistible reasons, Here are some of them:
· Cost Reduction.
· Faster Scale
· Improve customer experience
· Offer wider coverage
· Free-up time for key team members

What is customer service outsourcing?2020-09-14T11:58:49+00:00

Contacting any external agency is called outsource customer service. Businesses hire an outsource customer service to make sure that their business performance is the best and it helps the business deliver the best service with the least price and cost.

Can your Call Center Executives work according to any time zone? 2020-09-02T13:43:29+00:00

Yes. Outsourcingskill has developed a seamless work environment. Our employees work in easy shifts across the clock and deliver services to our clients worldwide.

How To Monitor The calls I receive? How to make sure that they are handled properly? 2020-11-18T10:34:43+00:00

How To Monitor The calls I receive? How to make sure that they are handled properly? 

 

In Outsourcingskill, we have an advanced queue manager, so firstly you will not miss any call that you receive, secondly, Supervisors and quality assurance oversee each and every call that is being handled by every call centre representative to make sure that they are professionally handled. 

 However, if you have a complaint, we have a proper escalation process for immediate resolution of the issue.

What If I receive Few Calls, Can I Still Get A Call Centre? 2020-09-02T13:42:07+00:00

 

 

Not all the business reeve +100 calls each day, and those who receive few calls doesn’t mean they have bad service, having a call centre and customer care definitely adds value to your brand and your product/service.

 

If you have around 0-30 calls per day, you can have a shared call centre service with another enterprise in the same field.

1. Are your Call Center Representatives Expert enough to take my calls?2020-09-02T13:40:59+00:00

 

Call Center Representatives in outsourcingskill are the best well as the most experienced ones in the industry.

 

In outsourcingskill, we have a strict screening process when it comes to hiring new Call Center Representatives. The newly Hired executive have regular training after recruitment on soft skills and other relevant subjects.

 

Our Executives have a natural accent and can speak and comprehend USA, UK and Australian accents as well.

We also assigned the prefect candidate for your product or service if they required specialized team members.

In how many languages do you provide call center services?2020-08-27T14:45:41+00:00

All these services are offered by Our call centers in many foreign languages such as Arabic, English, German, or others.

Do the call center employees undergo any kind of training?2020-08-27T14:46:07+00:00

Our agents receive arduous customer support training to handle temperamental customers. Our agents are prepared to specialize in all crevices of call center outsourcing activities including cross-selling of products or services, polite and friendly customer engagement, compliance with corporate culture, etc.

How to reduce call center costs?2020-11-18T10:45:37+00:00

How to reduce call center costs?

 

Opening a call center inside your country might be very costly. On the other hand, if you try Outsourcing, it will facilitate turning fixed call center costs into changing ones. This makes you ensure that you only pay for the agents who you really need on a daily basis, and it provides valuable flexibility. Renting an international call center agents in countries where the cost is low, such as Egypt, can also save your company a big amount of money.

How can I increase sales?2020-11-18T10:47:39+00:00

How can I increase sales?

 

Increasing sales is always the goal of most innovative businesses. However, most companies struggle to find new ways to start the “sales engine”. Outsourcing allows you to significantly leverage the investments in technology and manpower, which are already provided by professional call center agencies. Therefore, our call center partners stand ready to enlarge the number of telemarketing agents on the phone and boost your conversions. Outsourcing Skill is ready to help you increase sales today!

How can call center outsourcing help my business?2021-01-19T13:40:34+00:00

How can call center outsourcing help my business?

 

The benefits of outsourcing your business to a professional outbound call center services include:

· Flexibility to manage the intermittent or periodic volume.

· Reduce invariable Costs

· Improve the talent pool of the agent 

· Scalability to ramp up significantly and quickly as business becomes thriving

· Ability to instantly promote technology by employing an up-to-date call center.

What is call center outsourcing?2020-11-18T10:40:53+00:00

What is call center outsourcing?

 

Call Center Outsourcing is when you hire a call center agency to manage your customer support, lead generation, back-office processing, or sales. In fact, you can outsource to an agency near the location of your business or anywhere around the world. Outsourcing Skill is a BPO enterprise that specializes in being a third party to this outsourcing process.

What is a Call Center Agency?2020-11-18T10:44:59+00:00

What is a Call Center Agency?

 

A call center agency is a professional company with cloud-based facilities. Consequently, they stand ready to handle all types of customer support, sales, lead generation, or back-office processing applications. 

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