Outsourcing Skill offers call center outsourcing solutions for small and huge companies. Outsourcing Skill provides all the services of customer care such as voice, email support, live chat, and toll-free response services, which have received recognition among the other call center agencies all over the world as one of the best because of the satisfactory quality of customer service.
Our head office is located in Egypt and has a delivery center in KSA. Our call centers in Egypt have the most reliable infrastructure and modern technologies. On top of that, End-to-end IP based networks are implemented, and they have all the up-to-date equipment that is necessary for delivering impeccable call center services.
Our results are impressive, and we provide satisfactory solutions for you.
We have a considerable experience as we have been working in business process outsourcing (BPO) solutions for 7 years, which improves the visibility of digital presence across the customer purchase lifecycle.
Moreover, we employ the most advanced technology, and we employ a special methodology that depends on results; that’s why the delivery strategy model suits every type of business.
Our team is undeniably exceptional because we always pursue improvement, and we strongly believe that we are the best; in addition, our back up is always there, and we listen to our customers attentively. Our team does completely understand what you need; besides, the support of technology such as CRM software, Desktop management, classroom, and e-training programs, enables our team to do their best.
Call volumes rise and fall, so an in-house contact center is at the mercy of periods of low volumes, when agents are idle. outsourcingskill helps reduce the severity of call volume peaks and valleys. Agents can work more efficiently, and managers can schedule staff more effectively, helping reduce costs-per-call.
Also, outsourcingskill has the size and staff to ramp up quickly if call volumes spike due to seasonal activity or major marketing campaigns.
We empower Fortune 500 companies and large enterprises with the right strategies, solutions, and workforce to streamline workflows, control risks and reduce costs.
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