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FAQs
Call Center
All these services are offered by Our call centers in many foreign languages such as Arabic, English, German, Or French
Our agents receive arduous customer support training to handle temperamental customers. Our agents are prepared to specialize in all crevices of call center outsourcing activities including cross-selling of products or services, polite and friendly customer engagement, compliance with corporate culture, etc.
Opening a call center inside your country might be very costly. On the other hand, if you try Outsourcing, it will facilitate turning fixed call center costs into changing ones. This makes you ensure that you only pay for the agents who you really need on a daily basis, and it provides valuable flexibility. Renting an international call center agents in countries where the cost is low, such as Egypt, can also save your company a big amount of money.
Increasing sales is always the goal of most innovative businesses. However, most companies struggle to find new ways to start the “sales engine”. Outsourcing allows you to significantly leverage the investments in technology and manpower, which are already provided by professional call center agencies. Therefore, our call center partners stand ready to enlarge the number of telemarketing agents on the phone and boost your conversions. Outsourcing Skill is ready to help you increase sales today!
Call Center Outsourcing is when you hire a call center agency to manage your customer support, lead generation, back-office processing, or sales. In fact, you can outsource to an agency near the location of your business or anywhere around the world. Outsourcing Skill is a BPO enterprise that specializes in being a third party to this outsourcing process.
A call center agency is a professional company with cloud-based facilities. Consequently, they stand ready to handle all types of customer support, sales, lead generation, or back-office processing applications.
Customer Service
It doesn’t matter if it is inhouse customer service or inhouse one, the right one will reduce your cost and offer a delightful customer service experience.
A mix of both outsource and in-house customer service will be more than great.
Making a shortlist will help you make the right decision, after making that shortlist comes the most important part, which is Vendor Selection, there are some factors that you should put into consideration when choosing an outsourced customer service company and here are these factors:
- The longer that this vendor has been in the business the better.
- Choose a vendor that works with businesses in your size. Small business or big company choose wisely.
- Is your vendor has experience in your industry?
- How much is your vendor is flexible?
- Is the provider selling you cost-saving or delightful customer experience?
- Does the vendor offer transparent pricing?
- How simple is the transitioning process?
You will know that you have chosen a good vendor when he gives you a sense of trust and comfort.
We can write paragraphs when it comes t the importance of hiring an outsource customer service, but we will give you some of the irresistible reasons, Here are some of them:
- Cost Reduction.
- Faster Scale
- Improve customer experience
- Offer wider coverage
- Free-up time for key team members
Contacting any external agency is called outsource customer service. Businesses hire an outsource customer service to make sure that their business performance is the best and it helps the business deliver the best service with the least price and cost.
Inbound Call Center Services
Yes. Outsourcingskill has developed a seamless work environment. Our employees work in easy shifts across the clock and deliver services to our clients worldwide.
In Outsourcingskill, we have an advanced queue manager, so firstly you will not miss any call that you receive, secondly, Supervisors and quality assurance oversee each and every call that is being handled by every call centre representative to make sure that they are professionally handled.
However, if you have a complaint, we have a proper escalation process for immediate resolution of the issue.
Not all the business reeve +100 calls each day, and those who receive few calls doesn’t mean they have bad service, having a call centre and customer care definitely adds value to your brand and your product/service.
If you have around 0-30 calls per day, you can have a shared call centre service with another enterprise in the same field.
Call Center Representatives in outsourcingskill are the best well as the most experienced ones in the industry.
In outsourcingskill, we have a strict screening process when it comes to hiring new Call Center Representatives. The newly Hired executive have regular training after recruitment on soft skills and other relevant subjects.
Our Executives have a natural accent and can speak and comprehend USA, UK and Australian accents as well.
We also assigned the prefect candidate for your product or service if they required specialized team members.